Many factors play into the patient experience you generate for your visitors, from their interactions with your staff to the quality of service your practice offers. Your reception also affects patient experiences. Explore four different roles your medical reception design has in patient experience, and discover how to upgrade your visitors’ experience with your office.

Positive First Impressions

First impressions affect your practice’s reputation and chances of future success. Positive first impressions entice people to return for your services and indicate to new patients that they are in good hands. Poor first impressions dissuade people from your business and put your guests in a bad mood before they actually get to your services, tinting the rest of their experience.

Reception areas set the tone for your business, generating the first point of contact your guests have with your space. Designing an inviting and appealing reception puts your visitors on the right path for an enjoyable patient experience.

Communication Ease

Reception desks serve multiple purposes, and one of them is communication. From appointment check-ins to visitor questions, receptions provide easy access and communication with your staff. Guests who need to reach your office or staff interact with the reception first.

The design of your reception affects how easily your patients can communicate with your staff. Certain designs hinder communication. Reception desks that are too high hide your reception staff, making them less accessible. Open and simple reception areas make communication easier and limit barriers between your staff and patients.

Streamlined Check-Ins

Certain information needs to be collected before appointments in order to provide the best care for the patient. A reception that provides your patients with a space and surface to fill out documents streamlines the check-in process. Reception desks with accessible surfaces for writing allow guests to complete their documents with ease.

Comfort and Stress Release

No matter the reason behind the visit, going to a medical office is unnerving for many people. The waiting process between checking in and starting the appointment gives patients time to mull over their stress and anxieties.

The design of your reception space can affect the comfort of your patients as they wait. Using comfortable and welcoming office waiting room furniture reduces your patients’ discomfort. A warm and inviting reception area helps your patients relax, generating a more enjoyable guest experience in your office.

Your medical reception design plays many roles in the patient experience your office provides, affecting how your guests interact with staff, feel in your space, and view your business. Design an appealing and functional reception in your medical office to enhance the experience for your patients.